Meeting-and exceeding-customer expectations is the most important challenge facing insurance companies today.  The need to differentiate and lock in competitive advantage is even keener since regulatory changes now allow insurers, banks and financial services firms to affiliate or compete and offer the same products and services. 

As insurances companies reinvent how they develop and market products, they must also deal with the paper-intensive nature of their industry-applications, policies, claim forms, explanations of benefits and loss reports are just the beginning.  (See State Auto Insurance) Estimates of the costs of document mismanagement range as high as 50 percent of office workers' time and 15 percent of corporate revenue.  What's needed is a solution that manages and integrates all enterprise content electronically across multiple systems with easy access for end users.

Helping Insurers Manage and Integrate Enterprise Content

Mobius solutions integrate content and process to support e-business requirements and streamline internal operations.  Our long history of helping insurance companies manage high volumes of enterprise content-in multiple formats from multiple systems-has helped them save millions of dollars each year in the costs of paper, postage, handling, processing, microfiche and customer service.

Mobius has helped the world's leading insurance companies to:

·     Implement high-volume/production imaging converting entire paper and microfiche libraries into cost efficient and readily available digital archive files

·     Streamline business processes and workflow for automating the high touch areas of underwriting, claims and customer service

·     Support sales, distribution and field personnel (agents, brokers, adjusters…) through robust extranets and portals

·     Heighten customer loyalty through superior customer service and self-service - enabling an integrated and personalized view for agents and policyholders alike

·     Reduce fraudulent claims by providing access to all relevant documentation for investigators and fraud detection systems.

·     Satisfy compliance requirements for document archiving, records management, audit and balance and Sarbanes-Oxley mandated controls

·     Support Web-based transactions and enable e-presentment of customer documents (policies, declarations, EOB's, premium bills…)

Mobius Solutions for Insurance

To help companies quickly realize fast ROI and minimize total cost of ownership, Mobius offers several application solutions that solver business problems common to insurance companies.  The following solutions are available:

ViewDirect for Policy Application Processing automates and streamlines insurance policy application processing to improve underwriter efficiency and maximize underwriter profit.  Underwriters are provided with an integrated virtual folder of information and activity relevant to the account including applications, images, correspondence, e-mail, reports, rich media and legacy and third-party data.

ViewDirect for Policy Holder Portals enables insurance carriers to transform their current paper- and telephone-based customer interactions into more efficient online relationships. The solution Web-enables policy content to reduce operational costs, increase productivity, and create a customer-centric environment that meets the demands of your customer initiatives or your e-commerce goals.

ViewDirect for Agent Extranets Web-enables all content for fast, secure and accurate communication and interaction between carriers and producers. The solution reduces operational costs, increases profitability and productivity, and creates a collaborative environment that meets the demands of your sales and distribution force.

ABS for Spreadsheet Compliance is an application that reduces the risk of errors and restores confidence in financial reporting by ensuring that spreadsheets are used correctly and managed responsibly. It centralizes and manages the lifecycle of enterprise spreadsheets, including versioning, security and audit trail.

ViewDirect for Vendor Invoice Automation automates and streamlines vendor invoice processing to improve efficiency in accounting departments.  Paper invoices are scanned, indexed and stored in the ViewDirect repository.  Paper handling is eliminated reducing associated costs, time-to-process is reduced and exception handling improved.