Mobius provides quality support 24 hours a day, 365 days a year for trial customers and licensed customers with a maintenance contract. All support processes are managed with the goal of ensuring total customer satisfaction.

Our highly skilled Customer Support Representatives are experienced service professionals and problem solvers. They handle calls related to set-up, installation, product use, performance and third-party products. More than 80% of reported incidents are resolved within 24 hours.

Online Product Information & Service Center

You view online information about updates for Mobius products and product error codes.

Mobius Product Information and Service Center

Support Services

Customer Support Centers
World Wide Service
Monday through Friday from 8:00am to 8:00pm EST
Phone: 914-921-7400
Fax: 914-921-1360
e-mail: custserv@mobius.com

European Service
Monday through Friday from 9:00am to 5:00pm GMT
Phone: +44 1784 484700
e-mail: custservuk@mobius.com

Emergency Support

Emergency support is available 24 hours a day, 365 days a year through the world headquarters Support Center at 914-921-7400.

Electronic Support Services

Mobius customers can send and receive files 24 hours a day via our FTP site